Horsewood Refund Policy: How to Request Your Money Back
Written by the Horsewood Formula editorial desk
Last updated · Who reviewed this page · How we write and review
To request a Horsewood refund, call +1 (641) 711-1414 with your order ID within 60 days of the purchase date. Ask which bottles to return, then mail them by tracked post to 1740 Broadway, Floor 15, New York, NY 10019 with your full name, email and order ID. You pay return postage, and original shipping is not refunded. The refund follows 3-5 business days after credit.
What does the Horsewood refund policy cover?
The Horsewood refund policy covers every bottle bought through the USA Authorized Retailer for 60 days from the purchase date, unless the sales page prints a longer window. You request the refund by phone and return the bottles by tracked mail.
The money goes back to the card you paid with. Where the brand's own pages disagree, the table notes it.
| Policy term | What applies | Notes |
|---|---|---|
| Window | 60 days from the purchase date | A longer window applies only if the sales page prints one |
| How to request | Call +1 (641) 711-1414 with your order ID | The phone call comes before any mailing |
| Which bottles | Ask the order desk | The brand's FAQ and refund page disagree |
| Return note | Your full name, email, and order ID | Put it inside the box |
| Return postage | Paid by the buyer | Use a tracked service |
| Original shipping | Not refunded | Per the brand's refund page |
| Timing | 3-5 business days after credit | Then about 5-10 days on your card |
Key terms in this policy
- Purchase date means the day you placed the order, as shown in your confirmation email.
- Order ID means the reference number in that email.
- Credit means the moment the returns desk logs your box against your order.
- Refund means money sent back to the card used at checkout.
How do you request a Horsewood refund, step by step?
A Horsewood refund takes six steps, and the phone call always comes first. A box that arrives before a call may not match any open request.
Keep the confirmation email open while you work. The steps light up in order.
- 1
Find the order ID
Open the confirmation email from your purchase and copy the order ID. The order desk needs it to locate the sale.
- 2
Call the order desk
Phone +1 (641) 711-1414 within 60 days of the purchase date. Say you are requesting a refund and give the order ID.
- 3
Ask which bottles to send
Ask whether to return opened, unopened or empty bottles, and confirm the returns address on the same call.
- 4
Pack and label the box
Put the bottles in a sturdy box with a note that shows your full name, email, and order ID.
- 5
Ship with tracking
Mail the box to 1740 Broadway, Floor 15, New York, NY 10019 with a tracked service. You pay the return postage.
- 6
Watch your card
The refund is issued 3-5 business days after the returns desk credits you, then 5-10 days on your card.
The money-back guarantee page explains how the 60 days apply to each pack.
When does the Horsewood 60-day window close?
The Horsewood window closes 60 days after the purchase date. It is counted from the day you buy, not the day the parcel arrives.
So an order placed on October 13, 2026 would reach day 60 on December 12, 2026. Delivery time comes out of the same 60 days, which leaves less time to try the capsules.
- Day 1
Purchase date
The window opens. Save the confirmation email.
- Delivery
Parcel arrives
Tracking comes in the order email. Delivery days are part of the window.
- Weeks 1-6
You follow the label
Two capsules a day with an 8 oz glass of water, as printed.
- Before day 60
Call the order desk
Request the refund while the window is still open.
- Day 60
Window closes
Unless the sales page printed a longer window for your order.
Which Horsewood bottles should you send back?
Send back the bottles the order desk names on your call. The brand's two written sources disagree, so a phone answer is the only reliable guide.
The brand's FAQ says to keep the bottles and send them back, even empty. Its refund page asks for unused bottles in perfect condition. Both statements cannot apply to the same return.
Unopened bottles
Leave the seal intact. Store them away from heat, light and humidity, as the label says.
Opened bottles
Close the cap and keep the bottle. Ask whether it counts toward the refund.
Empty bottles
Do not throw them away. The brand's FAQ mentions sending empties back.
Ask the agent to confirm the answer by email, and note the agent's name.
What part of your payment does a Horsewood refund return?
A Horsewood refund returns the product price once the returns desk credits you. It does not return the original shipping fee or the postage you pay to send the box back.
The table uses the sales-page prices from October 13, 2026. Confirm your own total in the order email.
| Pack | Sales-page total | Original shipping | Return postage |
|---|---|---|---|
| 2 bottles | $158 ($79 each) | Fee shown at checkout; not refunded | Paid by you |
| 3 bottles | $207 ($69 each) | Fee shown at checkout; not refunded | Paid by you |
| 6 bottles | $294 ($49 each) | Free in the U.S. | Paid by you |
The shipping fee on the smaller packs is not published, so read it at checkout before you pay. The pricing page compares all three packs.
Where should a Horsewood return be mailed?
Mail a Horsewood return to 1740 Broadway, Floor 15, New York, NY 10019, after you call the order desk. That is the returns address in the seller's materials.
Some of the brand's own pages print other phone numbers and a mailing address in Utah. Do not mail bottles there. Confirm the returns address with the order desk before you ship.
- Returns: 1740 Broadway, Floor 15, New York, NY 10019
- Office, not for returns: 275 Madison Avenue, Floor 14, New York, NY 10016
- Label distributor in Largo, Florida, not for returns
How long does a Horsewood refund take?
A Horsewood refund is issued 3-5 business days after the returns desk credits your box. Your card issuer then takes about 5-10 days to post it.
Mail time adds to both figures.
| Stage | Typical time | What you can do |
|---|---|---|
| Box in transit | Depends on your carrier | Keep the tracking number |
| Returns desk logs the box | Not published | Call if tracking shows delivered but no credit |
| Refund issued | 3-5 business days after credit | Watch for an email from the seller |
| Refund on your card | About 5-10 days | Ask your card issuer after day 10 |
What records should you keep for a Horsewood refund?
Keep the confirmation email, every bottle and the return tracking number. With those three, most Horsewood refund questions resolve in one call.
Tick each item as you set it aside.
Keep these for a Horsewood refund: 0 of 7 checked
What if a Horsewood refund stalls?
If a Horsewood refund stalls, call the order desk with the order ID and the return tracking number. Most delays come from a box that was not matched to an order.
Each common problem has a direct fix.
| Problem | What to do |
|---|---|
| Tracking shows delivered, no credit | Wait a few business days, then call with the tracking number |
| Refund issued, not on your card | Allow about 5-10 days, then ask your card issuer |
| You left out the note | Call at once with your full name, email and order ID |
| No reply after several calls | Email [email protected] with the order ID and your call log |
Who handles Horsewood refund requests?
The order desk at +1 (641) 711-1414 handles every Horsewood refund request, as well as tracking and order changes. The sales email is [email protected].
The website inbox, [email protected], answers questions about this site and cannot see orders. Every route is listed on the contact page.
Order support line
Phone: +1 (641) 711-1414
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET (website email)
Returns address
1740 Broadway, Floor 15, New York, NY 10019
Office
275 Madison Avenue, Floor 14, New York, NY 10016
Horsewood refund policy: common questions
Common search questions, answered from the label and the sources cited on this page.
Do I need an order number for a Horsewood refund?
Yes. The order desk finds your purchase by the order ID, and the returns desk matches your box to it. Copy it from your confirmation email before you call.
Is the Horsewood refund full or partial?
The product price comes back once the returns desk credits you. The brand's refund page says the original shipping charge is not refunded, and return postage is yours to pay.
Can I return empty Horsewood bottles?
The sources disagree. The brand's FAQ says to send bottles back even when empty, but its refund page asks for unused bottles in perfect condition. Ask the order desk before you mail anything.
Is a bank dispute an option for a Horsewood charge?
Your card issuer sets its own dispute rules. Most issuers expect you to try the seller first, so call +1 (641) 711-1414 with your order ID and keep a log of each contact.
Is the shipping fee on a 2- or 3-bottle Horsewood pack refunded?
No, according to the brand's refund page, which says original shipping is not refunded. The 6-bottle pack ships free in the U.S., so it has no shipping charge to lose.
What goes on the note inside a Horsewood return?
Write your full name, email, and order ID. Those three details let the returns desk match the box to your purchase.
How long until a Horsewood refund shows on my card?
The refund is issued 3-5 business days after the returns desk credits your return. Your card issuer then needs about 5-10 days to post it.
Can I cancel a Horsewood order before it ships?
A cancellation rule is not published. The order desk handles changes, so call +1 (641) 711-1414 as soon as possible with your order ID.
What if my Horsewood return box is lost in the mail?
Call the order desk with your order ID and the return tracking number. A tracked service is the only proof that the box was sent and delivered.
