Contact Horsewood: Which Desk Handles What
Written by the Horsewood Formula editorial desk
Last updated · Who reviewed this page · How we write and review
Call the Horsewood order desk at +1 (641) 711-1414 for tracking, changes and refunds on placed orders; request a refund by calling with your order ID. The sales email is [email protected]. Returns go to 1740 Broadway, Floor 15, New York, NY 10019, and you pay tracked postage. The website email, [email protected], cannot see orders and is read Mon-Fri 9:00am-5:00pm ET.
How do you contact Horsewood?
Call the Horsewood order desk at +1 (641) 711-1414 for tracking, changes and refunds on placed orders. Write to [email protected] for questions about this website.
Each contact below has one job. Choosing the right one first saves a second call.
Order support line
Phone: +1 (641) 711-1414
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET (website email)
Returns address
1740 Broadway, Floor 15, New York, NY 10019
Office
275 Madison Avenue, Floor 14, New York, NY 10016
Which Horsewood desk handles what?
The Horsewood order desk and the sales email can see orders, and the website inbox cannot. Find your question in the first column, then use the contact beside it.
Medical questions belong with your own doctor or pharmacist.
| What you need | Contact | Good to know |
|---|---|---|
| Ask about packs before buying | Order support +1 (641) 711-1414 | 2, 3 or 6 bottles; confirm the total at checkout |
| Track a parcel | Order support +1 (641) 711-1414 | Tracking arrives in the order email |
| Change an order | Order support +1 (641) 711-1414 | Call early with your order ID |
| Request a refund | Order support +1 (641) 711-1414 | Within 60 days of purchase |
| Write about an order | [email protected] | Include your full name and order ID |
| Return bottles | 1740 Broadway, Floor 15, New York, NY 10019 | Call first; buyer pays tracked postage |
| Report a website error | [email protected] | Read Mon-Fri 9:00am-5:00pm ET |
| Privacy or press about this site | [email protected] | Cannot see orders |
| Health questions | Your doctor or pharmacist | The desks cannot give medical advice |
What can the Horsewood order desk help with?
The Horsewood order desk handles everything tied to an order. One call covers buying, tracking, changes and refunds.
It can also explain the packs and the terms before you pay.
Orders
Help choosing between 2, 3 and 6 bottles and placing the order.
Tracking
A check on a parcel when the tracking email is missing or stalled.
Changes
Updates to an address or an order, with the order ID in hand.
Refunds
The start of a request under the 60-day money-back window.
Return rules
Which bottles to send and the current returns address.
Bottle questions
A second opinion if a seal, code or label looks wrong.
What is the Horsewood website inbox for?
The website inbox, [email protected], handles anything about the pages on horsewoodformula.com. The Horsewood Formula editorial desk reads it Mon-Fri 9:00am-5:00pm ET.
Good reasons to write include a wrong fact, a typo, a broken link, a privacy question or a press request. The editorial policy explains how corrections are handled.
- The link to the page you are writing about
- The exact line you think is wrong
- A source that shows the correct fact
Which Horsewood phone numbers and emails should you use?
Use one phone number and two emails for Horsewood. The brand's own pages print other phone numbers, and this site does not repeat them.
The label email, [email protected], is the same address as the sales email. That makes it a safe second route for order questions.
| Contact detail | Where it appears | Use it for |
|---|---|---|
| +1 (641) 711-1414 | Seller's terms, this site | Tracking, changes, refunds |
| [email protected] | Label and seller's terms | Writing about an order |
| [email protected] | This site | Website questions only |
| Other numbers on brand pages | Some brand web pages | Not used here; call the order desk instead |
Is Horsewood based in Florida, New York or Utah?
Each Horsewood address has its own role. The label names Largo, Florida, as the distributor; the seller works from New York; and a Utah mailing address on some brand pages is not used here.
- Returns: 1740 Broadway, Floor 15, New York, NY 10019
- Seller office: 275 Madison Avenue, Floor 14, New York, NY 10016
- Distributed for: Horsewood, 11870 62nd St N, Largo, FL 33773 (label)
- Utah mailing address on brand pages: do not ship returns there
How do you request a Horsewood refund by phone?
A Horsewood refund starts with a call to +1 (641) 711-1414 within 60 days of purchase. Give your order ID and the desk explains the next steps.
The four steps below follow the seller's terms.
- 1
Call with the order ID
Say you are requesting a refund and ask which bottles to return.
- 2
Pack the box
Add a note with your full name, email, and order ID.
- 3
Ship with tracking
Mail it to 1740 Broadway, Floor 15, New York, NY 10019. Buyer pays return shipping. Use a tracked service.
- 4
Watch for the credit
Allow 3-5 business days after the returns desk credits you, then 5-10 days on your card.
The full terms, including what is not refunded, are on the refund policy page.
What should you have ready before you call Horsewood?
A short list of details makes any Horsewood call faster. Tick each item as you find it.
Before you call, find: 0 of 6 checked
How do you report a side effect from Horsewood?
Stop taking Horsewood and call your doctor if you feel unwell. Bring the bottle so your doctor can see all seven ingredients.
Then report the problem and tell the seller, in that order.
Call your doctor
Share the label, including saw palmetto, horny goat weed and tongkat ali, and any medicines you take.
Report it to FDA
Use FDA's MedWatch program and include the product name and any code on the bottle.
Tell the order desk
Call +1 (641) 711-1414 with your order ID and keep the bottle.
The side effects page covers each ingredient in more detail.
How do you stay safe when contacting Horsewood?
Use only the Horsewood contacts on this page, and enter card details only on the secure checkout. Never send a card number by email or text.
Many lookalike review pages copy the brand's name and push their own links. If a message asks for payment outside the checkout, do not reply. Call the order desk and ask whether the message is genuine.
- Check that the phone number matches the order desk
- Keep the confirmation email in a safe folder
- Ignore countdown timers and stock warnings in follow-up offers
- Ask the order desk to confirm any new address before you ship
Questions about reaching Horsewood
Common search questions, answered from the label and the sources cited on this page.
What is the Horsewood support email?
For an order you have placed, write to [email protected], the same address printed on the label. For questions about this website, write to [email protected], which cannot see orders.
Which Horsewood phone number is correct?
Use the order desk at +1 (641) 711-1414 for tracking, changes and refunds on placed orders. The brand's own pages show other numbers, and this site does not use them.
Is Horsewood in Florida or Utah?
Per the label, the product is distributed for Horsewood in Largo, Florida. A Utah mailing address appears on some brand pages, but it is not a returns address, so confirm any address with the order desk first.
What is the Horsewood return address?
The returns address in the seller's materials is 1740 Broadway, Floor 15, New York, NY 10019. Call the order desk before you ship and include your full name, email, and order ID in the box.
What are the Horsewood order desk hours?
Order desk hours are not published, so call +1 (641) 711-1414 to check. The website inbox is read Mon-Fri 9:00am-5:00pm ET.
How do I stop Horsewood marketing emails?
Use the unsubscribe link in the email if one appears, or write to [email protected] with the address you want removed. The website inbox handles privacy questions about this site.
How do I report a problem with this site?
Email [email protected] with the page link and a short description of the problem, such as a broken link, a typo or a wrong fact.
Can the Horsewood website inbox track my order?
No. [email protected] answers questions about this website only. It cannot track, change or refund an order.
Where is the Horsewood seller's office?
The seller's office is at 275 Madison Avenue, Floor 14, New York, NY 10016. It is not the returns address.
